Refund Policy

  • Please contact me if you have any problems with your order.
    Contact me within 14 days of delivery.
  • We do not accept returns on custom orders.
    All orders are verified before the production starts.
    Once you’ve approved the design on the blueprint and given the go-ahead to production, there is no way to stop the production or avail a refund.
  • The following items can’t be returned or exchanged
    Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
    Custom or personalized orders
    Digital downloads
    Items on sale
  • There are no returns\refunds on any items of appropriate quality once they leave our workshop.
  • In case customer is not satisfied with quality or have any quality complaints – please contact us first.
  • Each quality case is to be considered individually, based on photos and description provided.
    In case buyer insist on return item due to quality issues and we agree on return – buyer must follow next steps:
    1) Prepare at least 1 photo of each issue with description.
    2) Use original packing materials (foam and bubble film) to pack returning item thoroughly to prevent any damage.
    3) In case original packing materials can’t be used due to weakness – ure at least 5mm thick packing foam, 3-layered bubble wrapping, 5-layered box.
    4) Prepare photos of returning items before and after packing in opened box.
    5) Send all photos with explanation and return request in one message to c.rus.factory@gmail.com with title “Return of order #****”.
    6) We will take up to 3 business days to reply your message with further instructions and return address.
    7) Once all conditions are settled and confirmed – send returning item via UPS\DHL shipping carrier, declaring box as “Returning goods”.
    8) Once returning box arrives at our workshop – we take up to 3 business days to inspect it for damage\new issues\marks of wearing or usage.
    9) Once no new issues found – we will send confirmed refund amount within 1 business day.
  •  Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  •  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Please understand, that despite of the fact that we are doing our best to continiously increase our quality – since this is still handcrafting, some minor issues may occure.

    Business Information
    This site is owned and operated by Polarshinov Alexander Vladimirovich.
    “Crazy Russian Factory” and “CRFactory” names are belong to:
    IP Polarshinov Alexander Vladimirovich.
    Country
    Russian Federation
    Email
    c.rus.factory@gmail.com
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